Our Studio means the world to us, if we find you to be inappropriate or disrespectful of our space and equipment we will ask you to buy us a coffee and then leave.
Our bookable times for weaving on the floors looms are 2 hours or 5 hours. If you would like to stay longer, the rate is £12 for every extra 30 minutes, subject to availability. Please contact Francesca if you’d like to book in for a time not available to book online – please note that the minimum is always 2 hours.
We reward our guests at group workshops by starting promptly. We will catch you up when you arrive but you might have to wait a little until it’s appropriate. If you are going to be more than 15 minutes late for Freestyle Weaving please let us know. If you are our last booking of the day we might close up if we haven’t heard from you and you are over 30 minutes late.
We love children in the studio! We will teach children from 6 years old. If you bring a child younger than 6 years, it will be at the discretion of the tutor to whether they will allow them to participate in the workshop. If not, we will not offer a refund. Under 16 years must be accompanied by an adult in the studio, so why not book in and weave alongside your child.
We do not have any parking onsite except for one disabled parking space – if you would like to book it, please email HDS@eatworkart.com with the time and date that you’re coming for your workshop and who you are visiting (The London Loom).
Bookings of Private Parties are final. The booking is finalized and booked into our calendar only once we receive payment, so please ensure payment is made promptly to secure your booking. Adding extra people to your party is at the discretion of The London Loom.
Unfortunately we will not offer refunds for party guests that decide not to come after the initial booking payment has been made, so please be certain of numbers before booking your party.
Private Parties in the studio will start on time. Please arrive promptly as we are unable to extend the party if you are running late.
The London Loom is a textiles studio, please consider this when shopping for any snacks and drinks you bring with you. We don’t allow any hot food in the studio. It is the guests’ responsibility to clean up any food or drinks at the end of the party. We do not provide cups, plates, cutlery, cake knives or napkins.
If you have booked us to take the party to you, please ensure the space is suitable and willing for us to teach in. We will require extra time either side of the 2 hour workshop for set up and pack down.
In compliance with trading laws and best practice, you have the right to cancel your booking and a full refund will be given within 48 Hours. Just let us know.
We will not offer a refund after this period, however we may be able to reschedule your booking. This is at the discretion of The London Loom.
We are happy to try and arrange to reschedule your booking. We understand life sometimes hits back, but this will be at the discretion of The London Loom. We are unable to reschedule bookings within 48 hours of your booking start time, and a refund will not be offered.
Postage, packaging and handling is free if sent within the UK. We use Royal Mail, second class and signed for. If you haven’t received your parcel, please contact us.
We endeavour to post your parcel out as soon as we can. We love getting stuff in the mail too! However we do not post on Saturdays, Sundays and Mondays.
If you are unhappy with the product you have received, please let us know via email and return the product to us. Once we receive your item and your return is approved, we will issue refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, please contact us.
Gift certificates are sold through our website for £25 £50 £100 and £200. The gift certificate will be emailed to you or your lucky recipient. The code can can be entered online at the checkout and can be used multiple times on all workshops and products from The London Loom until all until the balance is zero.
If you would like to know the balance of the gift certificate please contact us.
Gift Certificates cannot be refunded or exchanged for cash.
We have a loyalty card for Freestyle Weaving available to you collect in the studio. Book three Freestyle Weaving workshops and the 4th workshop is free! You will receive one stamp per booking, and The London Loom will issue you with a code you can use to book your free workshop on your third visit. The code will expire in 6 months from date of issue.
We also have a loyalty card for Tapestry Club available for you to collect in the studio. You will receive one stamp per booking, so come along to three Tapestry Club nights and get a free bag of yarn balls on your fourth visit!
No animals in the studio, except seeing eye dogs, you dudes are welcome!
Get in touch if you have any other queries or questions